I’m a bit miffed tonight.
You may remember a few weeks ago that I had an inspection on the hen house, to make sure it was all in order. As part of that, I had to get a couple more feeders, so I duly ordered them, along with other bits and pieces on my week’s holiday last week.
The company had previously sent me a massive cardboard box with feeders & drinkers, which came via courier for a very reasonable £13.95.
This time, they decided to do the same, but strap the box to a pallet for extra strength. I paid my £13.95 and the box came on Tuesday. Happy days.
Tonight I got home to an invoice for an ADDITIONAL £60 from the courier for transporting a pallet from Inverness!!!
I’m astounded. I managed to manoeuvre the ‘pallet’ on my own, as it wasn’t that heavy. I’m not sure what steps to take, but I’m not keen at all at paying the extra £60.
Suggestions?
Air an Lot 
Donald, call up the company and ask to speak to the supervisor or the manager and ask for an explanation about every detail.
Send an email yo the supplier cc to haulier and ask why you have been charged twice.
Sent from my iPhone
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